> For the complete documentation index, see [llms.txt](https://casebench.gitbook.io/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://casebench.gitbook.io/help/provider-guide/disputes.md). # Disputes A dispute is a formal disagreement about a job's payment. Clients can raise one on a job that's in progress or has been delivered. On a first delivery, the client has to request a revision before they can raise a dispute. ## What happens to the job The job goes **On Hold** and no work or payment moves until the dispute is resolved. You'll find it under **Disputes** in the sidebar. ## How it's resolved The CaseBench team reviews the job and decides: * **In your favor:** the job returns to where it was and carries on as normal, including your payment. * **In the client's favor:** the client is refunded and the job is cancelled. If the client disputes the charge with their bank instead, the bank's decision applies. ## How to protect yourself Keep every message, question and file on CaseBench. The job's history is what our team reviews. See [Keeping communication on CaseBench](/help/provider-guide/keeping-communication-on-casebench.md). If you have questions about a dispute, email .