> For the complete documentation index, see [llms.txt](https://casebench.gitbook.io/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://casebench.gitbook.io/help/client-guide/turnaround-times-and-due-dates.md).

# Turnaround times and due dates

Each job has a due date, and the job page shows how it's tracking:

| Indicator    | Meaning                                 |
| ------------ | --------------------------------------- |
| **On track** | The provider is working and within time |
| **Due soon** | 2 days or less remain                   |
| **Overdue**  | The due date has passed                 |

## When the clock runs

The clock starts once the provider has accepted the job and your payment has gone through. It runs while the provider is working, including on a revision, and pauses while it's your turn, for example while you review a delivery.

On the case, the clock also pauses while a provider is waiting for information from you.

The date you enter for **When do you need this case by?** sets the case's due date.