> For the complete documentation index, see [llms.txt](https://casebench.gitbook.io/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://casebench.gitbook.io/help/accounts-and-billing/when-a-payment-fails.md).

# When a payment fails

If a card payment doesn't go through, the job stays **Awaiting payment** and the attempt shows as **Failed** in your Billing history. The provider isn't notified about the job until payment succeeds.

## Try again

1. Open the job and click **Complete Payment**.
2. Pay with the same card, or choose **Use a different card**.

Common reasons a payment fails: the card has expired, your bank declined it, or your bank's security check wasn't completed. If it keeps failing, check with your bank.